Shipping Policy

GULLYSTORE : AN ONLINE RETAIL STORES

Shipping Policy - GULLYSTORE India

Effective date: January 5, 2024

Last updated on: February 22, 2024

Payment

While availing any of the payment method/s available on the Platform, we will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to You due to:

Lack of authorization for any transaction/s, or
Exceeding the preset limit mutually agreed by You and between "Bank/s", or
Any payment issues arising out of the transaction, or
Decline of transaction for any other reason/s

All payments made against the purchase /services on Platform by you shall be compulsorily in Indian Rupees acceptable in the Republic of India. Platform will not facilitate transaction with respect to any other form of currency with respect to the purchase made on Platform.

Before shipping / delivering your order to you, Order taker may request you to provide supporting documents (including but not limited to Govt. issued ID and address proof) to establish the ownership of the payment instrument used by you for your purchase. This is done in the interest of providing a safe online shopping environment to Our Users.

Returns Policy

Definition: 'Return' is defined as the action of giving back the item purchase by the Orderer to the Order taker on the GULLYSTORE Platform. Following situations may arise:

Item was defective
Item was damaged during the Shipping
Products was / were missing
Wrong item was sent by the Order taker.

Return could also result in refund of money in most of the cases.

Shipping cost for returning the product shall be borne and incurred by the Order taker.

Replacement

Definition: Replacement is the action or process of replacing something in place of another. A Orderer can request for replacement whenever he is not happy with the item, reason being Damaged in shipping, Defective item, Item(s) missing, wrong item shipped and the like.

Points to be noted:

Order taker can always accept the return irrespective of the policy.
If Order taker disagrees for a return request, Orderer can file a dispute under Orderer Protection Program*.

Orderer needs to raise the replacement request within the return period applicable to the respective product. Once Orderer has raised a replacement request by contacting Us on the Toll Free Number provided on the Platform. Once the replacement request has been raised, the following steps shall be followed:

Orderer is asked for "Reason for Return". Among others, the following are the leading reasons:
Shipping was damaged
Item was defective
Item Dead on Arrival
Item(s) were missing
Wrong item sent
An intimation shall be provided to Order taker seeking either "approval" or "rejection" of the replacement request.
In case the Order taker accepts the replacement request, Orderer shall be required to return the product to the Order taker and only after return of the product, Order taker shall be obliged to provide the replacement product to the Orderer.
Incase Order taker rejects the replacement request, Orderer can choose to raise a dispute by contacting us through this link: https://gullystore.in/help-centre .

In case the Order taker doesn't have the product at all, Order taker can provide the refund to the Orderer and Orderer shall be obligated to accept the refund in lieu of replacement. All the product parameters shall be required to be complied with in cases of replacement.

If the Order taker doesn't respond to the Orderer's replacement request, within three (3) days from the date of replacement request placed by the Orderer, refund shall be processed in favour of Orderer and Order taker shall be liable to refund amount paid to the Order taker.

All shipping and other replacement charges shall be borne and incurred by the Order taker.

Shipping Policy

This website uses cookies.